Head Teller Jobs
Head tellers and teller supervisor are basically the same positions. The head teller is still a teller. He or she will perform all of the same duties that a teller does, processing customer transactions like cashing checks, making deposits, and processing payments.
In addition, head tellers are the first person the other tellers go to when they have a question, need approval on high dollar transactions, or have a customer complaint. At some banks head tellers also assign work to the tellers and create their work schedules.
Head tellers are responsible for doing their own jobs while keeping one eye on the other tellers and ensuring they are providing good customer service.
Head tellers work where the tellers do- at all of the bank’s branches, whether they are in buildings of their own or grocery stores.
Like any position where you interact often with the public, you should enjoy working with people if you want to pursue this career.
The outlook for head teller jobs is similar to tellers, with the number of jobs growing at a lower rate than the average growth percentage for most jobs.
The good news is people who would like to get a job as a head teller or be promoted to the position do not need a college degree at most banking institutions. What most banks do require is experience. Most banks want head tellers to have a minimum of two to three years of teller experience.
Knowledge, Skills, and Abilities
Head tellers will be expected to have a thorough knowledge of basic banking procedures, policies, regulations, and transactions. Head tellers will also be expected to have more in-depth knowledge of the particular bank’s policies that relate to employee relations, scheduling, and how to handle employee complaints and other issues.
Head tellers often have to resolve customer complaints and resolve disputes, so tellers are also expected to have excellent customer service skills, as well as good people and communication skills. Head tellers should also have the ability to work effectively as a team and meet the needs of the other tellers.
Like tellers, head tellers will work with a variety of people, which means tellers have to be courteous and patient.
As reported earlier, according to the United States Bureau of Labor Statistics, the annual average salary of most tellers is $23,610. Head tellers can make slightly more than tellers, but not significantly more. The average annual salary is actually about the same as tellers. Remember though, this is an average, and salaries may vary widely from bank to bank and from one part of the country to another. For example, in California, bank tellers earn an average salary of between $26,000 and $34,000.
Potential Career Paths
Head tellers can take a few different career paths if banking is an industry they want to remain in. Head tellers may be promoted to other more responsible positions within the branch, such as customer service representatives and personal banking representatives. The highest position within a branch is branch manager, and tellers may eventually work their way to this position, or find other employment within the bank at its corporate offices.