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RESORT FRONT DESK JOBS

Front desk personnel are responsible for registering guests upon arrival and checking them out upon departure. The basic procedures for doing so are fairly simple, but the process can become complicated when someone wishes to change his or her departure date, have luggage brought to the room, and make dinner reservations while twenty other people wait to register. At top resorts, desk staff members must remain friendly and polite under the most trying circumstances, responding to customer needs immediately. If a hotel or resort can be said to have a body, then the front desk is the face, and it must always wear a pleasant, unruffled expression. Almost all resorts use computerized check-in systems, so computer, typing, or data entry skills are useful. Desk personnel handle large credit card and cash transactions, so experience with cashiering or any other positions of financial responsibility is also helpful. Uniforms or business attire will probably be required. Typical pay: $5.15–$10/hour.

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