RESORT GUEST SERVICES JOBSFor the purpose of this guide, we have used the term "guest services" to refer to a group of related positions. All of these in some way involve
assisting resort guests through direct interaction. For this reason, all require an outgoing personality, good communication skills, and a presentable appearance. Being continually in the eye of the public also means guest service employees will likely wear identifying uniforms or professional attire such as a business suit. Duties of guest service workers often overlap; at a given resort, you may find that the bell staff also perform doorman tasks, for example. Most positions in this
category receive tips or commission. Bell staff employees (also called bellmen, bellboys, or bellhops) help hotel guests locate their rooms and transport their luggage to them. The name comes from the traditional practice of ringing a bell at the front desk to summon assistance. Although women are not prevented from working on the bell staff, these jobs have historically been the realm of men, probably because of the physical nature of the work. A full day of carrying luggage can be
strenuous, but rolling carts are generally available when loads become unreasonable. Resorts often provide many amenities for their guests, ranging from "honor bars" stocked with food and drinks to in-room Jacuzzis, so upon reaching a room, the worker is often expected to explain the operations and functions of these to the incoming guest. Bell staff also make deliveries to rooms and run miscellaneous errands around the resort grounds as necessary. Typical pay: $5.15/hour plus tips.
Bell captain is the title given to the head of the bell staff. In addition to performing the standard duties of the staff, he or she is normally responsible for scheduling and assigning tasks to the employees under supervision. Proper distribution of duties is important to ensure that each person is doing his or her fair share of work and to ensure that all employees have equal access to tips. Typical pay: $5.15–$8/hour plus tips. Concierges are expected to fulfill, as best as
possible, whatever wants or needs a guest might have. This may involve referring guests to nearby restaurants or nightclubs, booking reservations for travel, or even finding a replacement for a child's treasured teddy bear. For obvious reasons, concierges must be highly familiar with the area in which they work. It is nearly impossible to perform concierge duties adequately without an intimate knowledge of the businesses and entertainment in the surrounding community. These employees are
usually stationed in a very visible location near the resort's reception desk and wear some type of professional attire. They often receive tips from gratified guests and may receive commissions or kickbacks from the restaurants, tour companies, or other businesses to which they make referrals. Typical pay: $6–$12/hour plus tips. Doormen are responsible for the important task of greeting guests and, of course, opening the doors at the main resort or hotel entrance. A proper, formal
salutation such as this sets the stage for an enjoyable visit for hotel guests. Doormen normally unload arriving cars or taxis before turning the luggage over to the bell staff, and they may also summon taxis or other ground transportation for guests. It is extremely rare to see a "doorwoman." Typical pay: $5.15–$7/hour plus tips. Housekeeper Jobs >>>
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